WORKSHOP AGENDA
HOUR 1: AI BASICS FOR YOUR PERSONAL WORKFLOW (60 MINUTES)
Introduction (15 minutes)
- Welcome and participant introductions
- Workshop objectives and expectations
- Brief assessment: Current technology use and pain points
- Demystifying AI: Simple explanations without the jargon
Getting Started with AI Assistants (25 minutes)
- Introduction to general AI assistants (Claude, ChatGPT)
- Demonstration: Basic prompts and interactions
- Use cases for busy hospitality leaders:
- Drafting emails and communications
- Summarizing long reports
- Creating meeting agendas
- Brainstorming solutions to common challenges
- Hands-on exercise: Participants write their first prompts
Personal Productivity Tools (20 minutes)
- Email management with AI (Gmail smart compose, Superhuman)
- Meeting assistants (Otter.ai, Fireflies)
- Calendar optimization (Reclaim.ai, Motion)
- Document summarization tools
- Hands-on exercise: Setting up one personal productivity tool
HOUR 2: FROM PERSONAL TO TEAM PRODUCTIVITY (60 MINUTES)
A. Enhancing Team Communications (20 minutes)
- Using AI to improve clarity in team directives
- Creating consistent standard operating procedures
- Translating complex information for different team members
- Hands-on exercise: Crafting clear team communications with AI
B. Daily Operations Support (20 minutes)
- AI for better decision-making in daily operations
- Streamlining reporting processes
- Simplifying data analysis for non-technical managers
- Hands-on exercise: Creating a simple dashboard report with AI
C. Guest Experience Enhancement (20 minutes)
- AI tools for personalized guest communications
- Managing guest feedback and reviews
- Creating memorable guest experiences
- Hands-on exercise: Drafting personalized guest communications
- Comparison of ReviewTrackers vs. Yext, Podium, and TrustYou
HOUR 3: SCALING TO PROPERTY-WIDE IMPLEMENTATION (60 MINUTES)
D. Introduction to Property Management AI (20 minutes)
- Overview of AI applications in key operational areas:
- Front desk and reservations
- Housekeeping and maintenance
- Food and beverage
- Revenue management
- Case studies: How other hotels are using AI successfully
- Identifying low-hanging fruit for your properties
E. Getting Started with Implementation (20 minutes)
- Small steps approach to AI adoption
- Selecting your first AI project
- Gaining team buy-in and addressing concerns
- Measuring success and ROI
- Hands-on exercise: Creating a simple 30-day implementation plan
F. Practical Next Steps (15 minutes)
- Free and low-cost tools to start with
- Resources for continued learning
- Building your AI knowledge gradually
- Personal action plan development
Q&A and Workshop Conclusion (5 minutes)
- Open discussion and specific questions
- Introduction to advanced workshop options and 1:1 coaching opportunities
